Important Note: These Terms & Conditions form a legally binding agreement between Sona 11 and its users. By accessing the platform or creating an account, you are considered to have accepted and agreed to these terms.
01 General Terms & Conditions
Sona 11 ("Platform" or "We") is an online betting and gaming service provider. These Terms & Conditions apply between Sona 11 and all its registered users ("You" or "Members").
Sona 11 reserves the right to update these Terms & Conditions at any time. Continued use of the platform following any changes will be deemed acceptance of the revised terms. We recommend checking this page regularly.
- This platform is designed exclusively for entertainment purposes.
- Sona 11 is committed to maintaining a trustworthy and transparent environment.
- All content, design, and technology on the platform are the intellectual property of Sona 11.
- Accessing the service from outside permitted regions is prohibited.
Sona 11 reserves the right to suspend or close any account without prior notice if any part of these Terms & Conditions is violated.
02 Account Registration
To create an account on Sona 11, you must register with accurate and complete information. Registering with false details is strictly prohibited, and any such account may be suspended at any time.
- Each individual may only create one account. Creating multiple accounts is treated as a punishable offence.
- A valid mobile number and email address are required at the time of registration.
- A copy of your national ID or passport may be requested for account verification.
- Keeping your account password secure is entirely your responsibility.
- Sharing account information with third parties is strictly prohibited.
- If you notice any suspicious activity on your account, please contact us immediately.
Sona 11 follows a KYC (Know Your Customer) policy. Identity verification may be required before processing large withdrawals. This is done for your security.
03 Age Restrictions & Eligibility
Sona 11 is for users aged 18 and above only. Registration by minors is strictly prohibited.
If age verification is required, Sona 11 may request a copy of your National ID, Birth Certificate, or Passport. Accounts created with a false age will have all winnings forfeited and will be permanently closed.
- Online betting must be legally permitted in the country or region from which you are accessing the platform.
- The list of restricted countries and regions is available in our Privacy Policy.
- Professional athletes, referees, or related officials are prohibited from placing bets on their own sport.
04 Deposit & Withdrawal
On Sona 11, you can easily deposit and withdraw via bKash, Nagad, and Rocket. All financial transactions are secured with SSL encryption and fully transparent.
- Minimum Deposit: ৳300 (three hundred BDT).
- Minimum Withdrawal: ৳500 (five hundred BDT).
- Withdrawals are typically processed within 30 minutes to 24 hours.
- A verified payment method is required for all withdrawals.
- The deposit and withdrawal method must match — for example, if you deposited via bKash, your withdrawal must also be made through bKash.
- Depositing or withdrawing using another person's account is strictly prohibited.
- Sona 11 may request additional verification for any transactions deemed suspicious.
Wagering requirements must be met before bonus funds can be withdrawn. Full details are outlined in Section 6.
05 Betting Rules
Betting on Sona 11 is conducted in a fully transparent and fair manner. Please read the terms for each event carefully before placing a bet.
- Once a bet is confirmed, it cannot be changed or cancelled. — Exceptions apply only where the cashout feature is available.
- Bets can be placed before a match starts or during Live Betting.
- If a match is cancelled or abandoned, the stake will be refunded.
- In the event of a dispute over results, the ruling of the official sports authority will be considered final.
- If incorrect odds are displayed due to a system error or technical issue, Sona 11 reserves the right to void the affected bets.
- Coordinated betting across multiple accounts on the same event (arbitrage betting) is prohibited.
- Accounts found to have unusual betting patterns may be subject to investigation.
Odds in the Live Betting section change in real time throughout a match. It is your responsibility to check the latest odds before confirming a bet. If a bet is confirmed late due to network issues, the odds in effect at the time of confirmation will apply.
06 Bonuses & Promotions
Sona 11 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which must be followed.
- Welcome Bonus: Get up to 100% bonus on your first deposit. A minimum 10x wagering requirement applies before withdrawal.
- Reload Bonus: Weekly deposit bonus. Terms and amounts are subject to change from time to time.
- Cashback: A percentage of your monthly losses is returned as cashback.
- Referral Bonus: Refer a friend and you both get a bonus.
- Funds in your bonus balance cannot be withdrawn until the applicable wagering requirements have been met.
- Any attempt to claim bonuses through multiple accounts will result in all bonuses being forfeited.
- Sona 11 reserves the right to modify or cancel any promotion.
Each bonus offer has a set expiry date. Any unused bonus will be automatically cancelled once it expires.
07 Responsible Gaming
Sona 11 believes that recreational betting can be a healthy habit when enjoyed responsibly. We always keep the mental well-being and financial safety of our users at the forefront of everything we do.
- You can set your own deposit limits, bet limits, and loss limits.
- You can request a temporary account suspension for a set period if needed.
- A permanent Self-Exclusion option is available — upon request, your account will be permanently closed.
- If you feel that betting is having a negative impact on your life, take a break immediately.
- Think of betting as entertainment, not a source of income.
For more details, please read our Responsible Play page.
08 Account Suspension & Closure
Sona 11 reserves the right to suspend or permanently close any account without prior notice for any of the following reasons:
- Registering with a false identity or incorrect information.
- Creating or operating multiple accounts.
- Fraudulent or syndicated betting activity.
- Exploiting system vulnerabilities or bugs to gain an unfair advantage.
- Money laundering or suspicious financial activity.
- Being a minor or assisting a minor in managing an account.
- Abusive behavior toward platform staff.
If a balance remains at the time of account closure and no breach of rules is established, the balance will be returned after verification.
09 Privacy & Security
Sona 11 takes the protection of your personal data seriously. Our full Privacy Policy Privacy Policy page.
- Your personal information is never sold or shared with any third party.
- All data and transactions are secured with 256-bit SSL encryption.
- Enable two-factor authentication (2FA) to keep your account more secure.
- Never share your login credentials with anyone — Sona 11 will never ask for your password.
- If you log in on a public or shared device, make sure to log out at the end of your session.
10 Changes & Dispute Resolution
Sona 11 may update these Terms & Conditions at any time. Users will be notified of significant changes via email or SMS.
- For any disputes, please contact our customer support team in the first instance.
- If the matter cannot be resolved through customer support, it will be escalated to a higher authority.
- Both parties are requested to retain all relevant information and evidence during the dispute resolution process.
- Any legal matters arising from these terms will be governed by applicable international gaming laws.
Contact us for any urgent matter: support@sona11.biz Or reach us via 24/7 live chat.
These Terms & Conditions were last updated on January 2026updated on.